A seasoned Customer Success Manager and technology strategist with over 16 years of experience across the entire customer journey (Sales, Delivery, and Adoption), I am driven by a commitment to bridge the gap between innovative solutions and business value.
My core expertise lies in simplifying complex technology, crafting compelling narratives, and guiding clients through successful adoption journeys that drive transformative outcomes.
With a strong technical and business background, I am skilled in analyzing customer challenges, identifying tailored technology solutions, and fostering buy-in from technical and non-technical audiences alike.
My approach is customer-centric, involving ongoing engagement to ensure each solution delivers measurable impact.
This dedication has enabled me to consistently transform customer sentiment, converting initial dissatisfaction into loyalty and long-term partnerships.
I have a successful track record of managing end-to-end customer journeys, driving double-digit growth, maximizing ARR retention, and enhancing customer satisfaction across the GCC and MEA regions. As a leader in customer success, I specialize in aligning innovative solutions with business objectives and navigating complex market landscapes. Skilled at leading and orchestrating cross-functional teams, I prioritize collaboration, strategic thinking, and proactive problem-solving to optimize customer lifecycles and deliver tangible results.
Drove Double-Digit Growth and High ARR Retention: Achieved sustained double-digit growth in ARR while maintaining over 90% in-quarter renewal rates across strategic accounts in UAE, Qatar, and Kuwait.
Exceeded Sales Quota and Gained Global Recognition: Surpassed MEA sales targets by 150% for a high-value support service, earning global acknowledgment and establishing multiple customer references within a year.
Customer Success Champion: Named Cisco’s FY22 MEA Region Customer Success Sales Champion for achieving top 10% global performance in customer success growth.
Strategic Leadership Across Multi-Million Dollar Accounts: Led CX delivery for multi-million-dollar ARR accounts, ensuring strong customer relationships, successful software/SaaS adoption, and strategic account expansion.
Channel Partner Empowerment: Advanced scalable software adoption through channel partners, empowering partners to strengthen their customer success practices and maximize customer ROI.
I am passionate about using technology as a catalyst for business growth, building trusted relationships, and enhancing customer success through strategic and adaptable solutions.